Delivery Information

We offer a fast, efficient delivery service. Orders received by 3pm Monday to Friday are normally dispatched the same day. UK Mainland orders over £99 will be delivered free of charge. Alternatively, collect from our warehouse for free.

Delivery Partners

All our couriers have their own websites and care teams, should you wish to contact them directly.

Royal Mail FedEx DPD DHL Express

Delivery Services

We offer a fast, efficient delivery service. Orders received by 3pm Monday to Friday are normally dispatched the same day. UK Mainland orders over £99 will be delivered free of charge.

Delivery to the Scottish Highlands, Northern Ireland and offshore islands are subject to a surcharge. This is calculated during checkout.



*Next day delivery is not available to post codes:
AB, BT, GY, IV, JE, KA28, KW11-17, HS, PH32-35, ZE.

🛒 Standard Delivery Next Day Delivery

Orders 0-2KG

£3.99

£5.99

Orders 2KG+

£5.99

£8.99

Orders over £99

Free

£3.99


Delivery FAQ's

How can I track my order?

Your order can be tracked easily in various ways.

1) Your order despatch email:
We'll email you when your order is despatched from our warehouse, this includes a direct tracking link for your parcel. Please allow a little time for the parcel to reach the courier depot from our warehouse, as this is where the main tracking information begins to update. Usually, this should take a maximum of 24 hours.

2) Your order history via your online account:
Select the Milly's order you want to view from the "my orders" section of your account to find another direct tracking link for your parcel.

3) Courier SMS/Email notification:
You will receive a pre-delivery confirmation SMS and/or email from our chosen delivery partner. Depending on the service and your location, this usually contains a time window for when the delivery driver expects to be with you.

When will I receive my order?

We're praised for our fast dispatch speeds and quick delivery services.

Standard Delivery | Delivered within 5 working days

Next Day Delivery | Delivered in within 1-2 working days

*Next day delivery is not available to post codes:
AB, BT, GY, IV, JE, KA28, KW11-17, HS, PH32-35, ZE.

Do I need to be at home when you deliver?

We recommend that you are home to receive your delivery however if you cannot be at home, your order should be delivered to a safe place, depending on your location and the delivering courier. If your order can not be left safe, it will be re-attempted the next-day.

My order has arrived damaged or is missing an item

We are sorry if this is the case and will rectify the problem right away. If you ordered multiple items, please double check that your order has not been split into multiple parcels. Unfortunately, some multiple parcel deliveries can arrive on seperate days. However, if you are sure this is not the case, please speak to our team directly.

Why are you not delivering to my area?

We are unable to offer delivery to: Guernsey, Jersey and some areas of Northern Ireland. This is due to our current courier restrictions. We are continuously working on being able to offer delivery of our products to more areas.

How do I change my delivery address?

Your delivery address is selected by you during the checkout process. If you need to change the delivery address for an existing order, then you will need to speak to the team directly on 01384 465297 or by emailing support@millys.co.uk

If you order has already been dispatched we are unable to change the delivery address.

Contact us

You can reach our friendly team via phone or email:

☎ 01384 465297

support@millys.co.uk

Milly's Group Limited
Units 8 - 11 Arrow Business Park
Arden Forest Way
Alcester, Warwickshire
B49 6HW