We offer a fast, efficient delivery service. Orders received by 2pm Monday to Friday are usually dispatched the same day. Plus, UK Mainland orders over £50 will be delivered free of charge.
We offer a fast, efficient delivery service. Orders received by 2pm Monday to Friday are normally dispatched the same day. UK Mainland orders over £50 will be delivered free of charge. Certain postcodes will attract a surcharge, this is automatically calculated during the online checkout.
| DHL eCommerce | DPD Local | The Pallet Network |
| | | |
We offer free standard delivery on all orders over £50+.
Delivery costs are displayed in the table below:
| Delivery Option | Delivery Time | Delivery Charge |
| Standard Delivery | 2-3 business days | £5.99 - free on orders £50+ |
| Express Delivery | Next business day* | £7.99 |
For items being delivered to the Highlands and Offshore regions of the UK:
Delivery costs are displayed in the table below:
| Northern Ireland | Isle of Man/Wight | Scottish Islands | Scottish Highlands | Channel Islands |
| £7.99 | £7.99 | £9.99 | £9.99 | £12.99 |
*Next day delivery is not available to post codes:
DD, DG, EH, FK, G, KA (except KA27 and KA28), KY, ML, TD, AB1 to AB16, AB21 to AB25, AB30, AB39, PA1 to PA19, PH1 to PH3. AB31 to AB38, AB40 to AB56, IV1 to 28, IV30 to 32, IV36 to 40, IV52 to 54, IV63, KW1 to 14, PA21 to PA38, PH4 to PH41,PH49 to PH50, BT, HS, IV41 to 49, IV51, 55 & 56, KA27 28, KW15 to 17, PA20, PA41 to PA49, PA60 to 78, PH42 to 44, ZE,
Your order can be tracked easily in various ways.
1) Your order despatch email:
We'll email you when your order is despatched from our warehouse, this includes a direct tracking link for your parcel. Please allow a little time for the parcel to reach the courier depot from our warehouse, as this is where the main tracking information begins to update. Usually, this should take a maximum of 24 hours.
2) Your order history via your online account:
Select the Milly's order you want to view from the "my orders" section of your account to find another direct tracking link for your parcel.
3) Courier SMS/Email notification:
You will receive a pre-delivery confirmation SMS and/or email from our chosen delivery partner. Depending on the service and your location, this usually contains a time window for when the delivery driver expects to be with you.
We recommend that you are home to receive your delivery however if you cannot be at home, your order should be delivered to a safe place, depending on your location and the delivering courier. If your order can not be left safe, it will be re-attempted the next-day.
We are sorry if this is the case and will rectify the problem right away. If you ordered multiple items, please double check that your order has not been split into multiple parcels. Unfortunately, some multiple parcel deliveries can arrive on seperate days. However, if you are sure this is not the case, please speak to our team directly.
Your delivery address is selected by you during the checkout process. If you need to change the delivery address for an existing order, then you will need to speak to the team directly on 01384 465297 or by emailing support@millys.co.uk
If you order has already been dispatched we are unable to change the delivery address.
Last Revised February 2026 (Rev 2.1)
