Returns and Exchanges
We know that you will love our products! However, we also understand that you might change your mind or need to return a faulty item to us.
Your consumer rights to return any goods which you purchased online are protected under the Consumer Contracts Regulations. Consumers are entitled to cancel their orders and return the goods, in the condition that they were purchased, within 14 days for a full refund, Your rights to return goods are protected under the Consumer Contracts Regulations.
If you want to arrange a return for your goods then please contact us by email or telephone quoting the order number supplied to you. Your refund will then be paid back to you within 14 days. However, we must add that you are responsible for the cost and potential loss or damage when returning the goods, so you should ensure to get the cover of their value covered. If the goods you purchased from us are faulty then your statutory rights are not affected. For stockist and wholesale orders any returned products must be received by us in an as-sold condition. Packaging must be complete and sealed/undamaged. Any item that does not meet these criteria will be not be accepted for return. All return postage costs are the responsibility of the customer. We offer credit in full or a payment refund minus 25% for restocking and administration.
We strive to use delivery partners known for their high standards of service, whilst unlikely - sadly some deliveries arrive damaged. Please take photos of any damage you have encountered and take note of the damaged items. You can find our contact details below, or on your invoice. Reach out to our team and we will deal with any issues.
To return a product, simply contact us via phone (+44 01384 465297) or drop us an email (firstname.lastname@example.org) and we will give you further information on how to complete the return process. You will need your order number and contact details to hand - we're a friendly bunch and we are pretty quick with our response times.